By Taiye Olayemi
The Managing Director and Chief Govt Officer of Unity Financial institution Plc, Mr Ebenezer Kolawole, says a service tradition constructed on responsiveness and innovation stays the important thing differentiator in reaching impactful customer support.
Kolawole acknowledged this throughout the flag-off of the 2025 Buyer Service Week on the financial institution’s head workplace in Lagos on Friday.
He stated the financial institution had continued to put money into expertise, techniques and folks to boost buyer expertise and redefine its service supply course of in step with evolving buyer expectations.
“Aside from continuously enhancing the best way through which higher buyer help will be achieved, the rising sophistication of our clients have made the financial institution to additionally start to focus extra on buyer expertise innovation with funding being made in expertise, techniques, and folks.
“This has enabled us redefine our buyer journey altogether”.
Whereas extolling the financial institution for all the time rising to any event, the managing director celebrated the resilient frontline workers for his or her unwavering dedication and reaffirmed the establishment’s dedication to delivering distinctive customer support throughout all contact factors.
He stated that the 12 months’s celebration, with the theme “Mission: Doable”, underscored the financial institution’s unwavering perception that each buyer wants might be met by means of innovation, teamwork, and with service tradition.
“The financial institution’s customer support groups are nicely acclaimed for his or her ardour, professionalism, and resilience in fulfilling the establishment’s mission to offer distinctive service to its rising buyer base,” he stated.
In additional acknowledgement, Kolawole stated “At Unity Financial institution, our mission is obvious, to make banking easy, accessible, and rewarding for each buyer.
” ‘Mission Doable’ captures the spirit with which we method each problem and alternative to serve; whether or not by means of our digital platforms, department interactions, or buyer help channels”.
Moreover, the financial institution’s Chief Buyer Service Officer, Elfrida Igebu, emphasised the importance of recognising and celebrating workers who constantly go above and past to serve clients.
“This 12 months’s theme reminds us that what could seem difficult is all the time achievable with the correct perspective, teamwork, and customer-first mindset.
“Our frontline groups embody this each day by demonstrating that at Unity Financial institution, service excellence isn’t just a objective, it’s our mission,” she stated.
All through the week, the financial institution organised actions throughout its branches and places of work nationwide to mirror the Buyer Service Week 2025.
The actions vary from buyer appreciation engagements, award of recognition for employees, organising festive atmosphere and decor, flamboyant service and cultural costumes donned by members to digital media activations. (NAN) (www.nannews.ng)
Edited by Olawunmi Ashafa
