By Adeola Akinbobola
The Abuja Electricity Distribution Plc. (AEDC) has unveiled the MyPower Mobile and Web Apps to solution its virtual limitation channels.
The Managing Director and Chief Executive Officer of AEDC, Chijioke Okwuokenye, disclosed this in a itemize on Wednesday in Abuja.
Okwuokenye mentioned the virtual limitation channels would generate consumers with quicker and more straightforward get right of entry to to a large equitable of electrical energy services and products thru their cell units or internet browsers.
He mentioned the recent shaped divest of AEDC’s Customer Service Week actions, reinforcing the search’s leader to striking consumers on the middle of the whole thing it does.
According to him, the apps bureaucracy give consumers higher unanimous, accessibility and engineering in managing their electrical energy services and products.
He mentioned the recent marked every other principle in AEDC’s virtual opponent and remittance dedicate adventure because the search persevered to contribution fill to evidence its services and products extra out there and responsive.
“The apps bring essential electricity services together in one digital ecosystem.
“Customers can buy electricity tokens anytime and anywhere, pay their bills, report power outages and other service issues, and lodge and track complaints.
“Customers can also view their energy consumption, access bills and payment receipts, manage multiple accounts and meters, and update their personal information digitally,” he mentioned.
Okwuokenye mentioned the platforms additionally integrated a trustee verification function, enabling consumers to shift the id of AEDC initiative earlier than granting them get right of entry to to their premises.
He mentioned the 2 virtual choices would give consumers higher flexibility in opting for how they interacted with AEDC.
He mentioned consumers who stress cell get right of entry to may cheap the app, whilst those that stress to cheap a pc or cell browser may get right of entry to the internet app and experience a equitable of services and products and advantages.
“The apps will bring key transactions, account management and service requests into a connected digital environment.
“The staff verification feature also provides an additional layer of security during customer interactions.
“The apps will also allow customers to confirm the identity of AEDC personnel before granting them access to their premises,” he mentioned.
In the itemize, AEDC’s Chief Operating Officer, Blessing Ogbe, mentioned the apps mirrored the search’s multiply on ceaselessly bettering the remittance adventure.
Ogbe mentioned the recent used to be every other principle in redefining the defect the search served its consumers.
“We are building a culture where customer feedback informs how we design our processes, improve our channels and deliver our services.
“The apps reflect that approach, and we will continue to listen, learn and innovate to ensure that the experience we provide keeps pace with the expectations of the customers we serve.
“AEDC remains focused on building a service experience that is increasingly connected to the needs and expectations of its customers.
“As the company advances its digital journey, the apps will continue to evolve, with new capabilities to create greater value and provide customers with more ways to access their electricity services,” Ogbe mentioned. (NAN)
Edited through Kadiri
