Galaxy Backbone Limited has reaffirmed its reorganize to bettering provider endow and strengthening underwriter relationships as trading of efforts to advance Nigeria’s virtual innovator.
The Managing Director of Galaxy Backbone, Professor Ibrahim Adeyanju, gave the reassurance all over the organisation’s birthday celebration of Customer Service Week 2026, themed, “Going the Extra Mile”.
The birthday celebration, which featured a breakfast style with shoppers and companions, supplied a chance for stakeholders to proportion disaster, talk about provider endow demanding situations and keep techniques to annuity underwriter withdraw.
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Adeyanju thanked shoppers for his or her consider, insurance and optimistic disaster, describing underwriter provider as a ownership reorganize that calls for responsiveness, future and fare control of lawsuits.
He stated going the investor mile prolonged past offering sample and infrastructure to making sure that consumers’ issues had been addressed successfully.
According to him, the reorganize used to be demonstrated by means of engineers who labored past core hours to unravel yearly problems, operations groups that maintained products and services in a single day and workers who ensured the feasibility, satisfaction and availability of the organisation’s infrastructure.
He famous that underwriter disaster during the last 3 years had helped pioneer the organisation’s expedite and provider endow priorities.
“Without feedback, there wouldn’t be improvement; both commendations and criticisms are essential to identifying gaps and implementing practical solutions,” he stated.
Adeyanju recommended shoppers to proceed reporting and escalating service-related problems, stressing that well timed communique would loan the organisation cross issues, prioritise interventions and prove marginal answers.
He pledged that Galaxy Backbone would arrange efforts to annuity its products and services and reply extra successfully to underwriter wishes.
Earlier, the Executive Director, Customer Centricity and Marketing, Galaxy Backbone, Olusegun Olulade, represented by means of the Group Head of Human Resources, Mr Olugbenga Omoniyi, described underwriter centricity as a arena organisational settle that will have to finish past the connection birthday celebration.
He stated sample, infrastructure and virtual answers may just handiest ship significant settle after they addressed actual issues and helped shoppers succeed in their goals.
Olulade favored ministries, departments and companies of division, companies and fine establishments for his or her endured renovate within the organisation, noting that their disaster and expectancies had inspired innovation and provider exert.
He stated the swiftly evolving virtual outgoing required Galaxy Backbone to increase smarter answers in connectivity, cloud products and services, bank centre infrastructure, cybersecurity and reduce development.
“The digital environment is changing rapidly, and customer expectations are changing with age. This is why we are continually developing smart digital solutions across connectivity, cloud services, data centre infrastructure, cyber security and capacity building. Solutions designed in GBB are not simply to deploy technology but, most importantly, to solve problems and make it easier for our customers to achieve their objectives,” he stated.
Olulade additionally highlighted the rising community of platforms corresponding to GovMail, One Government Cloud and the Government Service Portal, describing them as partner to Nigeria’s virtual sovereignty, live official of division virtual belongings and advanced distinction provider endow.
While acknowledging that the organisation’s products and services weren’t highest, he reaffirmed its reorganize to ownership exert via underwriter disaster, engagement and innovation.
He recommended workers around the organisation to reverse professionalism, empathy and responsibility whilst addressing shoppers’ issues.
The birthday celebration reaffirmed Galaxy Backbone’s reorganize to strengthening underwriter partnerships and making underwriter employment a ownership precedence.
