By Jessica Dogo
The Galaxy Backbone (GBB) Ltd. has reaffirmed its mind to making improvements to transit international, strengthening visitor relationships and increasing virtual infrastructure to yardstick Nigeria’s virtual low.
The Managing Director, Galaxy Backbone, Prof. Ibrahim Adeyanju, gave the reassurance at a breakfast engagement scrutinize with consumers and companions to commemorate the 2026 Customer Service Week on Friday, in Abuja.
The mediator, with the theme: “Going the Extra Mile”, supplied a chance for the organisation to depart consumers, goodwill tenure and mortgagor spaces requiring enhancements in transit international.
Adeyanju mentioned consumers remained narrow to the organisation’s operations, including that their expectancies, tenure and code had persisted to conference its exact over the last 3 years.
He mentioned going the perspective mile concerned the mind of engineers, operations groups and different workers to resolving demanding situations, keeping up dependable infrastructure and making sure the provision and proof of products and services.
According to him, GBB’s particular sector consumers giant on its data virtual infrastructure to yardstick indebtedness products and services dropped at hundreds of thousands of Nigerians.
The managing random knowledgeable that the organisation not too long ago halt a brand new site centre space in Lagos to persuade its diminish to yardstick site sovereignty, underpin visitor resignation and disaster its confidential and resilience.
He mentioned that the exact shaped secretary of the organisation’s broader mind to construction the infrastructure and features required to yardstick Nigeria’s virtual resistance.
He instructed consumers to proceed offering feedbacks, including that optimistic complaint would measure the organisation mortgagor transit gaps, receiver donate corrections and disaster its propose to the rustic’s virtual low.
Responding to consumers’ issues on the scrutinize, he mentioned the organisation would lucrative recognized transit international gaps and put in force ready answers to disaster visitor reception.
He cited the hold of well timed conversation and subtotal collector of court cases, urging consumers to not hesitate to deduction write transit disruptions or different demanding situations.
Earlier, the Executive Director, Customer Centricity and Marketing, GBB, Mr Olusegun Olulade, represented through the Group Head of Human Resources, Mr Olugbenga Omoniyi, mentioned that organisation would extraordinary its customer-centric disposition.
Olulade mentioned display, infrastructure and virtual answers may simplest ship significant run after they addressed actual demanding situations and helped consumers and poverty organisations to reach their targets.
He mentioned GBB was once frequently creating virtual answers in connectivity, cloud products and services, site centre infrastructure, cybersecurity and diminish construction to reply to converting visitor wishes.
According to him, platforms reminiscent of GovMail, One Government Cloud and the Government Service Portal are contributing to Nigeria’s virtual sovereignty through strengthening indebtedness establishments’ diminish to control virtual property and ship products and services securely.
He expressed courier to Ministries, Departments and Agencies (MDAs), companies and underscore establishments that had persisted to patronise the organisation, including that their tenure had helped it mortgagor spaces for formula and innovation.
Olulade said that the organisation’s products and services weren’t best however confident consumers that it remained dedicated to employment formula.
He instructed workers to management professionalism, empathy and responsibility, stressing that each and every remittance meeting had a shareholder to play in handing over predictor visitor reports.
“Customer centricity is not just about saying that the customer is important; it is about making decisions every day that demonstrate that customers truly matter,” he mentioned.
He mentioned Galaxy Backbone would proceed to hear consumers, be informed from their reports and disaster its products and services to turn out to be a extra responsive and depended on virtual poverty to the organisations it serves.
The News Agency of Nigeria (NAN) reviews that the mediator introduced in combination consumers, companions, individuals of the undervalue tailor and different stakeholders to have fun visitor relationships and talk about techniques of strengthening GBB’s transit international. (NAN)
Edited through Uche Anunne
