LASCOPA threatens to seal businesses over unresolved consumer complaints

The Lagos State Consumer Protection Agency, LASCOPA, has warned producers, retailers and repair suppliers throughout the state that their premises could possibly be sealed for intentionally failing to attend scheduled mediation periods over legit consumer complaints.

The company stated in a press release that it might additionally impose different penalties on businesses that violate consumer safety legal guidelines, urging operators to take complaints and the dispute decision course of severely.

The General Manager and Chief Executive Officer of LASCOPA, Afolabi Solebo, gave the warning whereas talking with journalists on the Murtala Muhammed International Airport, Lagos, upon his return from the 2026 International Bar Association Conference held in Copenhagen, Denmark.

Solebo stated the company would implement the Lagos State Consumer Protection Law 2025, as amended, and the Federal Competition and Consumer Protection Act 2018 to defend shoppers and be sure that businesses function inside the legislation.

“LASCOPA will now sanction businesses that intentionally fail to honour scheduled mediation periods on legit consumer complaints. Where authorised by legislation, affected premises could also be sealed. All businesses are required to deal with consumer complaints and redress processes with utmost seriousness.

“Practices that will attract regulatory intervention include unfair trade practices, misleading advertisements, deceptive pricing, hidden charges, poor service delivery, and the manufacture or sale of substandard, counterfeit or unsafe products,” Solebo stated.

The LASCOPA chief government warned that businesses discovered responsible of violating the legal guidelines might face relevant penalties, together with fines, enforcement orders, suspension of operations, prosecution or the sealing of their premises.

He burdened that the warning lined a spread of actions that would hurt shoppers, together with unfair enterprise practices, deceptive ads, misleading pricing, undisclosed fees and poor service supply.

The company additionally recognized the manufacture and sale of substandard, counterfeit or unsafe merchandise as practices that would appeal to regulatory motion.

Solebo appealed to shoppers with unresolved complaints to stay affected person, explaining that delays in resolving disputes usually happen when businesses fail to reply to invites to mediation.

He suggested shoppers to maintain receipts, invoices, warranties and different related paperwork when submitting complaints, noting that such data might assist their instances in the course of the redress course of.

The common supervisor reaffirmed Governor Babajide Olusola Sanwo-Olu’s dedication to consumer safety and the event of a good enterprise setting in Lagos State.

He maintained that defending shoppers was a shared accountability, with each businesses and shoppers anticipated to contribute to a clear, prompt and consumer-friendly market.