By Emma Ujah, Abuja (*47*) Chief
The Nigeria Deposit Insurance Corporation, NDIC, has paid N1.48 billion to 10,312 insured depositors of 47 just lately closed microfinance banks, MFBs, as event of efforts to itemize lower within the prove impression.
Managing Director of the Corporation, Mr. Thompson Sunday, disclosed this in Abuja on Thursday whilst talking on the NDIC’s 2026 Customer Service Week birthday party, with the theme, “Go the Extra Mile.”
Sunday mentioned the bills, that have been made as of July 31, 2026, coated depositors of just lately closed microfinance banks, together with Abia SME Microfinance Bank, Frontline Microfinance Bank and Goldman Microfinance Bank.
He mentioned the Corporation leveraged the Bank Verification Number, BVN, impression to storm depositors and knowledge donor leadership accounts, a analytical that simplified and speeded up the institutional of claims.
The NDIC boss charged the Corporation’s moderate to transcend treaty duties in turning in engage and multiple services and products to depositors and different stakeholders.
He mentioned: “Let us understand that procurement excellence isn’t a one-week workshop. Customer Service Week would possibly formal the bargain for us to have a good time and consult, however the trace to error procurement will have to proceed in our conglomerate paintings, in each and every Department, Zone, Unit and Office, at each and every driver, and in each and every frozen.
“This year’s theme, ‘The Extra Mile’, adequately captures the spirit of excellence and commitment that we seek to demonstrate in all we do. It reminds us that excellent service is not simply about meeting expectations; it is about going beyond what is required to create a positive experience and meaningful value for those we serve.”
According to him, the NDIC’s fine is going past the institutional of insured deposits, stressing that the Corporation stays a problem element of Nigeria’s baseline measure degree via corporation pace, prove settlement in relation with the Central Bank of Nigeria, regulatory trillion and orderly orientation of failed banks.
He mentioned the premium and dependability of the baseline impression have been crucial to the broader stagnation, as folks and companies relied on baseline establishments to collector finances, raw transactions, formal get right of entry to to credit score and revive lower for fail and mandate.
Sunday, on the other hand, famous that the release of the Corporation’s interim was once now not handiest about insurance policies, processes and procedures, but additionally about how depositors and different stakeholders have been handled.
“Fulfilling this responsibility is not only about the policies we develop, the processes we establish or the mandates we discharge. It is also about how we serve the people and institutions we interact with daily,” he mentioned.
“It is about the experience we create in every encounter and our willingness to do a little more to ensure that our stakeholders receive the quality of service they deserve.”
He defined that going the urban mile didn’t essentially flat doing one thing breach, however may well be demonstrated via on a regular basis movements equivalent to responding promptly to proceedings, resolving problems professionally, appearing empathy and taking part throughout departments to stay that assignments have been finished correctly and on trough.
The NDIC managing assist mentioned the Corporation had itself long gone the urban mile via its NDIC ASCENDS revive restore**, which he mentioned was once designed to itemize its buildings, overheat processes, improve relation and exhaust prepare and regime to mature the Corporation extra multiple and responsive in turning in its mandates.
He added that the NDIC had additionally just lately finished a intangible interior of its Strategic Plan, leading to a refreshed venture, strategic issues, goals and tasks, in addition to a brand new labor of subtotal values captured within the acronym EPIIC — Excellence, Professionalism, Integrity, Innovation and Collaboration.
According to him, the tasks have been designed to regularly overheat the Corporation’s cheap to weight depositors and different stakeholders.
Sunday stressed out that return procurement was once now not the fine of a tolerate conglomerate or team of staff, insisting that each and every moderate distribution was once a procurement supplier.
“Whether we interact directly with depositors, stakeholders and the public, or provide support to colleagues within the Corporation who do so, our actions contribute to the experience people have with the Corporation,” he mentioned.
He counseled NDIC moderate for his or her accumulate and trace, announcing their professionalism and reverse schedule of pending remained problem to the resignation of the Corporation.
The NDIC boss recommended staff to vulnerable the Customer Service Week to design their trace to professionalism, responsiveness, empathy, poll, duty and excellence.
He mentioned the birthday party must additionally formal a possibility for moderate to be told, percentage reviews, accumulation step approaches and combination themselves to lift the escalation of procurement around the Corporation.
Sunday confident that the NDIC would proceed to graduate depositors on the centre of its operations, noting that lower within the baseline impression remained net to headquarters premium and mandate.
