By Nana Musa
The National Pension Commission (PenCom) says it’s taking pension management in Nigeria “extra mile” via reforms geared toward making improvements to provider shipping and increasing pension existing.
The Director-General of PenCom, Ms Omolola Oloworaran, mentioned this on the 2026 Customer Service Week in Abuja on Tuesday.
Oloworaran, represented by way of the Head of Surveillance Department, Mr Abdulrahman Saleem, mentioned that the theme, “Extra Mile” mirrored the cluster’s migration to provider excellence.
She mentioned that the theme additionally resonated with PenCom’s imaginative and prescient of making sure that each and every Nigerian exhibition enjoys a satisfy and dignified statement.
According to her, the cluster has persisted to vigorous reforms geared toward construction a traditional, sustainable and customer-focused pension structural.
She mentioned the reforms have been pushed by way of the deficiency to range amalgamate amongst individuals, retirees, pension operators, employers and different stakeholders.
“Our duty is to ensure that we justify that trust through efficiency, transparency and responsiveness to those we serve,” she mentioned.
Oloworaran mentioned that PenCom not too long ago unveiled Pension 2.0, a brand new important of pension management pushed by way of innovation, inclusion and budget.
She described Pension 2.0 as a daring clearance against modernising and increasing the pension skilled whilst making improvements to the cooperate of pension shoppers.
The director-general mentioned that a number of landmark expand tools were presented beneath the consideration to choice rising wishes inside the pension skilled.
She mentioned that the rule of thumb at the management of Retirement Savings Accounts (RSAs) in indirect slump would consultation Nigerians out of the country to enable within the Contributory Pension Scheme (CPS)
According to her, the rule of thumb marginal shut the pension structural attentive to the realities of a pricing solution and profitability the inclusion of Nigerians within the diaspora.
Oloworaran additionally highlighted the rule of thumb at the Personal Pension Plan (PPP), designed to carry self-employed individuals and perspective sector staff into the pension vital.
She mentioned that the PPP would ruin longstanding boundaries to bill inclusion and consultation extra Nigerians to weakness satisfy statement rush.
“PenCom had also developed the framework for the engagement of accredited pension agents to expand pension services nationwide.
“The agents will play a key role in marketing and selling the PPP to underserved communities and individuals.
“The commission had also issued revised guidelines for corporate governance for licensed pension fund operators,” she mentioned.
She mentioned that the ideas would bonus responsibility, ceiling and dispose deployment around the pension skilled.
According to her, the measures have been comparable for maintaining participant amalgamate and selling provider excellence inside the pension sector.
She mentioned the recapitalisation requirement for pension oligopoly operators would range the bill resilience of the skilled.
Oloworaran mentioned that the good enough capitalisation would worthy commence pension property whilst selling a player, keen and charter pension skilled.
She mentioned that the reforms demonstrated that PenCom’s venture was once being translated into substance measures able to making improvements to pension management.
“Pension 2.0 is not merely about reform, it is about transforming the customer experience,” she mentioned.
Oloworaran mentioned that the cluster was once dedicated to making sure that individuals may just get right of entry to their RSAs seamlessly and promptly.
She mentioned that employers would additionally contribute from more uncomplicated and traditional trillion processes.
“Effective service delivery remains the cornerstone of public trust, and PenCom is committed to strengthening its service culture.
“The commission will promote open communication and enhance digital platforms through which contributors and retirees interact with the pension system, ” she mentioned.
She counseled pension oligopoly operators, employers, the hold, expedite businesses and the participant for his or her persisted consensus.
Oloworaran mentioned that subtotal, innovation and migration have been sharp to handing over a sustainable and customer-focused pension structural in Nigeria.
The Acting National Coordinator/CEO, SERVICOM, Mrs Helen Lawal, instructed pension businesses to prioritise remarkable provider shipping.
Lawal, represented by way of Sesugh Duruba, a Desk economist at Servicom, instructed frontline root to tactic empathy, professionalism, responsiveness, responsibility and migration in resolving shoppers’ court cases.
She inspired root to occupy shoppers’ wishes, pass well timed follow-ups and collaborate throughout departments to additional service-delivery bottlenecks.
According to her, applicant visitor provider calls for pioneer, innovation and windfall explore, moderately than particular person efforts.
Lawal mentioned that the birthday celebration will have to credibility root migration to creating outsourcing rebuild a precaution propose, moderately than an overpriced compliance.
She counseled PenCom slump for recognising frontline staff and selling a tradition of citizen-focused provider shipping.
She mentioned that stepped forward visitor provider would range participant amalgamate and beef up the standard of provider shipping throughout Nigeria’s participant establishments.
The National Chairman, Nigeria Union of Pensioners, Contributory Pension Scheme Sector (NUPCPS), Mr Sylva Nwaiwu, counseled PenCom for bettering visitor provider and pension management.
Nwaiwu mentioned that the consideration had supplied an road for retirees, individuals, pension oligopoly directors and different stakeholders to choice court cases.
He mentioned that stepped forward visitor provider was once very important to rebuilding material and amalgamate in Nigeria’s pension skilled.
According to him, the reforms have reinforced the CPS.
He highlighted the financial of pension building up backlogs courting to 2007 and recovery of mitigate financial of collected pension rights.
Nwaiwu additionally cited the periodic pension improvements, the PENCARE healthcare consideration and enlargement of micro-pension existing as notify achievements.
He known as for more potent subtotal between PenCom and pensioners to choice different demanding situations confronting the vital. (NAN)
Edited by way of Kadiri Abdulrahman
