Mytherapist.ng, a Nigerian on-line remedy platform, is partnering with healthcare financing firm MyItura to let customers pay for remedy in instalments relatively than upfront.
The providing is a part of a relaunch the corporate calls Mytherapist.ng 2.0, which additionally introduces in-person sessions at Café One, a co-working community with greater than 30 areas throughout Nigeria.
Approximately 20% of Nigerians expertise a psychological well being situation, but fewer than 10% obtain minimally sufficient care. In 2020, out-of-pocket spending accounted for 74.7% of well being expenditure, in accordance with the World Health Organisation. For individuals who want repeated remedy sessions for his or her psychological well being, the price can turn out to be a recurring expense.
“We’ve gotten feedback over the past two years. We’ve seen data. We’ve seen what people want, and along the way we’ve met quite a lot of these demands, but we’ve seen that we can do much more, which is why we are doing Mytherapist.ng 2.0,” Oluwaseun-Raphael Afolayan, Mytherapist.ng’s co-founder and chief government officer, instructed TechCabal. “What we’ve always believed in is that nobody should be denied help just because they cannot afford to pay for it at that moment.”
Afolayan and Dedoyin Ajayi based Mytherapist.ng in 2021 after Afolayan struggled along with his psychological well being, the place he discovered it troublesome to entry remedy.
“Before the advent of platforms like Mytherapist.ng, if you needed to talk to a therapist and you had the capacity, you would go to platforms like BetterHelp, but you quickly come to find out that it’s really difficult opening up or getting the best out of therapy when your therapist doesn’t understand the socio-cultural challenges that you are having in this part of the world,” he stated.
Mytherapist.ng started as a spreadsheet of therapists that Ajayi may vouch for. In December 2021, the founders determined to show the initiative into an organization.
The present model of Mytherapist.ng lets customers join, browse therapists by speciality and availability, and e book sessions. Users can use the platform’s AI-powered matching instrument to assist discover a therapist or manually seek for therapists who work with situations and experiences together with despair, anxiousness, grief, panic assaults, and burnout.
The firm is now extending that mannequin with its partnerships with MyItura and Café One to handle how customers pay for remedy and the place they obtain it.
Book for remedy now, pay later
MyItura will provide remedy financing by way of its Mediloan product, launched in December 2025. Users can choose the payment choice when reserving a remedy session and unfold the price over time.
“Finance is a really big problem for a lot of Nigerians, especially when it comes to their wellbeing,” Afolayan stated. “It’s a really big solution to this problem where our users can now book and not have to pay at that spot if they don’t have the financial capacity to be able to do that.”
MyItura instructed TechCabal that it assesses every person based mostly on their identification, reimbursement capability, present monetary obligations, accessible monetary and transaction info, and reimbursement behaviour the place accessible, earlier than deciding whether or not they’re eligible for financing, mortgage quantity and the reimbursement phrases.
“The information used depends on the customer’s profile and is processed with consent,” the corporate stated in a press release. “Automated scoring supports the decision, with manual review for exceptions or unclear cases.”
The firm famous that after approving the mortgage, it pays the therapist by way of Mytherapist.ng, whereas the person repays MyItura in instalments. It added that its financing facility is usually repaid month-to-month over about three months, though eligible customers can obtain phrases of as much as six months relying on the quantity and their affordability evaluation.
MyItura stated its present non-performing mortgage fee is about 0.5%, though the portfolio remains to be younger and has not but written off any defaults. For missed funds, the corporate sends reminders and automatic notifications, retries authorised payment strategies the place permitted, and follows up by way of its collections group. It additionally stated that continued delays result in extra structured restoration, which may contain reporting to an authorised credit score bureau and lawful third occasion.
“Accounts that move the relevant delinquency threshold are categorized as non-performing and supplied for,” MyItura acknowledged. “A balance is written off only after the approved recovery process and accounting criteria are met. Throughout the process, MyItura prohibits threats, public shaming, improper contact with third parties, and interference with clinical care.”
Book remedy on-line, see your therapist in particular person
Mytherapist.ng can be taking its on-line remedy sessions offline. The firm is partnering with Café One to let customers in Lagos e book a therapist on-line and meet them in particular person at chosen Café One areas. Afolayan stated the sessions will happen in personal assembly rooms throughout the areas.
“We’ve chosen Café One specifically because we’ve seen that it meets a lot of our requirements for how serene and conducive we want these therapy rooms to be,” Afolayan stated. “They’ve done a really fantastic job of making sure that their spaces and hubs are very quiet and conducive because therapy itself has to be held in a very quiet and conducive environment without noise and other distractions.”
Afolayan stated the partnership just isn’t unique to Café One, as Mytherapist.ng is launching its bodily remedy providing by way of a clinic in Abuja, Nigeria’s capital. The firm plans so as to add at the least seven extra areas in Lagos and about two in Abuja inside two months to maintain its hubs near each customers and therapists.
Mytherapist.ng can be launching subscriptions and group remedy sessions, alongside its new updates. Afolayan defined that the subscription characteristic is designed for customers who wish to decide to common sessions with the identical therapist. Users can subscribe to a therapist and lock in a recurring time slot at a reduced per-session fee.
The firm can be introducing group remedy, which Afolayan stated will give folks an area to share experiences with others going by way of related conditions with out feeling alone.
The economics of remedy
Mytherapist.ng operates as a market that connects customers with vetted therapists. It, nevertheless, doesn’t set a single worth for remedy. Therapists on the platform set their very own charges, giving customers completely different worth factors relying on their selection and care kind. A session can price about ₦4,000 ($3) on the decrease finish and as a lot as ₦80,000 ($60) to ₦100,000 ($75) for some therapists, in accordance with Afolayan.
The firm stated it has a community of over 100 verified therapists and has accomplished greater than 5,200 remedy sessions since its inception.
The new bodily sessions will comply with the identical precept, though customers pays a further location payment for appointments held at companion areas. Mytherapist.ng stated the payment will probably be proven individually from the therapist’s cost.
The firm competes in a market the place different mental-health clinics and platforms are attempting to make skilled care simpler to seek out and entry. In Nigeria, Blueroom Care gives on-line remedy, whereas world platforms similar to BetterHelp and Talkspace have constructed companies round connecting customers with mental-health professionals on-line. Afolayan stated Mytherapist.ng is attempting to construct a care system relatively than only a place to discover a therapist.
“We’ve always believed that therapy has to be both active and passive,” he stated. “Active in the sense that when you book, you book for one hour and in that one hour it is just you and your therapist. But the care has to continue beyond that one hour of therapy. That is why we give you access to various tools even when you’re not actively in therapy.”
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